General

Charge Point

• The charger shows: The LED is on, Unable to charge, Don't restart and APP shows failure. What caused this fault? How do I fix it?
• The charger shows: Stop charging and APP shows failure. What caused this fault? How do I fix it
• The LED is on, Stop charging, Don't restart, APP shows failure. What caused this fault? How do I fix it?
• How can I prevent other people to use the QR code on my charger?
• What to do if my EV Charger is unable to charge properly?
• How to ensure the charger is functioning properly and safely?

See all 7 articles

APP

• The LED is on, unable to charge, Please restart, APP shows failure. What caused this fault? How do I fix it?
• Why is the line graph of charging details incomplete?
• Can a charger be bound to multiple users at the same time?
• Why is the schedule feature not working?
• How should I proceed if the Bluetooth connection fails?
• How many cell phones can be linked with my charger?

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Charge Card

• What to do if my charging card is lost?
• Why can't the RFID (Radio Frequency Identification) card be identified?
• How many charge cards can be bound to my account?
• How can I activate the RFID (Radio Frequency Identification)?

Common Problems & Solutions

• Technical guidance notes - Power Management
• Technical guidance notes - Solar Integration
• What is the difference between The EV Charging Cable types?
• What to do if I lose my QR and PIN code?
• Why is the charge light yellow