- If you lose your credentials, you can contact technical support who will be able to provide assistance.
- If the serial number sticker on the device is also damaged and cannot be seen clearly, you can check it through the app.
- If the app is also unbound, or the mobile phone is lost, you can obtain the serial number of the pile by searching the Bluetooth name of the pile through the Bluetooth of the mobile phone. (The serial number of the charging pile is the same as that of Bluetooth, and there is a corresponding relationship).